![]() ![]() If the screen goes blank after the splash screen (about the time the login screen should come up), report the bug against xorg. If you encounter a bug with the boot splash screen (typically an Ubuntu logo displayed during boot), the package is: Please attach the log files contained in "/var/log/dist-upgrade/". If you encounter a bug while upgrading Ubuntu (for example, from 17.04 to 17.10), the problem package is ubuntu-release-upgrader. If you encounter the bug when installing from the Alternate or Server CDs, the package is debian-installer. If you encounter the bug when installing Ubuntu from the Desktop CD (most common method), the package is ubiquity. ![]() If you encounter the bug when booting the Live CD (or alternative installer), file the bug against the kernel. If you encounter a bug when installing Ubuntu, Kubuntu, Edubuntu, or other derivatives, the bug is probably one of a small set of packages. This utility works like dpkg -S but searches all packages instead of only those you have installed. ![]() This will print the package name: you're done!Īnother tool useful when triaging bugs is apt-file: apt-file search terminator. For example, dpkg -S /usr/bin/gnome-display-properties. (If there are multiple lines, use the first one.) This is the full executable path.Īfter you have found the executable path, finding the package name is easy. Write down the line printed on the terminal.(In this case, locate -b "\deja-dup".) The backslash (\) is important! The terminal will now list a line like WM_CLASS(STRING) = "deja-dup", "Deja-dup". Click anywhere in the application's window.Your mouse pointer should now turn to crosshairs. Open a Terminal (GNOME: Applications -> Accessories -> Terminal | KDE: K -> Applications -> System -> Terminal). If you did not launch the application through the Main Menu or cannot use the Menu Editor, you can use xprop to find the related executable. Open a Terminal with Konsole (K -> Applications -> System -> Terminal). Write down the first value in the "Command" filed in the General tab.(For example, System -> Dolphin (File Manager)) Open the Menu Editor by clicking on the K button (Kickoff Application Launcher) in the Desktop Panel with the right mouse button and selecting "Menu Editor".Write down the value printed on the terminal.(In this case, which gnome-display-properties.) Open a Terminal (Applications -> Accessories -> Terminal). (In this case, "gnome-display-properties".) (For example, System -> Preferences -> Display.) Launch System -> Preferences -> Main Menu. If you launched the application through the Main Menu, you can use the menu editor to find which command it runs: Since Natty Narwhal (11.04) you can call ubuntu-bug with -w or -window which makes it possible for you to click on the window of the application and apport will identify the package name by itself. Thus, you must first determine the executable name for the application and then find the package to which the executable belongs. Below is a list of common scenarios and instructions to find the related package.Īpplications in released versions of Ubuntu no longer have a "Report a Problem" menu item. In most situations, you can identify the problem package based on the scenario in which the bug occurs. This page contains information to help identify the related package. When running ubuntu-bug (see ReportingBugs), one must sometimes specify the package manually. To ensure that the right people see a bug report, every report should identify the software package related to the bug. When installing Ubuntu (or Derivatives).
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